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1. Q - Do you sell _________?
A - All products available at the present time - are posted in our web site catalogue in details such as : wholesale prices, minimum order requirements per product and shipping details .
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2. Q - Will you be getting ___________?
A - All products available at the present time - are posted in our web site catalogue in details such as : wholesale prices, minimum order requirements per product and shipping details .
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3. Q - Do I need business# or license to place an order?
A - You do not need to have a business # / business name or license to order from us. You can order on your name , delivered to your home address.
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4. Q - Are your products authentic?
A - We buy from the most reputable suppliers of factory overrun / surplus / off-price merchandise and not direct from the Distribution Channels of any Brand name Co. whose products are posted in our web site catalogue. Therefore we can not provide " Trade Mark Authorized Paperwork".
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5. Q - I live in the area. Can I place an order for pick up?
A - All orders are shipped to customers of any country - including Canadians - from the place of origin. Only products with product code number ending with letters "WH ", "IB" and "JW" ( F.O.B Canada or Shipping included to USA / CANADA ) - are in Canada. Every other product is shipped to your door with shipping cost included from the place of Origin. Sorry, NO PICK- UP is available.
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6. Q - Can you ship to a P.O. Box?
A - No. A signature is required upon delivery.
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7. Q - Can I pay by personal cheque?
A - Yes, you can pay by personal cheque. Please be aware that personal cheques can take up to 15 business days to clear.
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8. Q - How long will it take to ship my order?
A - We ship within a week or less. Once your order has shipped we will notify you of the name of the courier service provider and tracking # of your order. Please Note: Products ending in "JW" can take up to 15 business days to ship.
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9. Q - Do you have a showroom?
A - www.icecanadainc.com is an online wholesale apparel company with storage facilities in different countries, but not open to vendors or public.
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10. Q - How do I get my tracking information?
A - All information available at the present time is posted in your account where you can track your package.
1 - Please log in to your account.
2 - Click on review / track your orders.
3 - Please write down courier company (...... ) and tracking #_____
4 - Click on TRACK YOUR PACKAGE ( blue letters ) - just under
Order Status: Shipped
It will take you to new page with all shipping companies.
Find ( )
5 - Click on ( ) web site address. It will take you to courier company web site.
6 - On ( ) web site: www.XXXXXXX.com enter data - your country and tracking #.
IT WILL SHOW YOU STATUS OF YOUR ORDER. ( package arrived to departure destination).
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11. Q - Can I return the products for a refund?
A - We do not refund money for any reasons and we do not accept returns.
All products are " Off-Price/ Surplus/ Overruns Merchandise". Once the product is sold ALL SALES ARE FINAL!!!!
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12. Q - I have a complaint. What can I do about it?
A - Please send us detailed pictures of the product you have received and are unsatisfied with.
After we receive:
A - detailed pictures of the product
B - detailed email with your complaint
We will investigate your complaint and respond to you accordingly.
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13. Q - Can I order some samples before I place an order?
A - Due to the nature of the surplus / off-price business, the quantities are limited and demand extremely high. By the time we send you the sample, in most cases the product is Sold Out. Therefore it is our policy "NO SAMPLES PROVIDED FOR ANY PRODUCT".
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14. Q - Can I request specific sizes and colors?
A - All lots of 10 pcs / 25 pcs / etc - are assorted in colors and sizes according to availability at the time of your order and according to information posted in our web site under description of product.
You can request as follows:
A - I would like Larger sizes
B - I would like Smaller sizes
and we will try to accommodate you as much as possible.
Sorry - WE DO NOT ACCEPT ORDERS OF SPECIFIC SIZE OR SPECIFIC COLOR for any product.
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15. Q - Do you ship to ____________?
A - All products with product code ending with letters ...-DD in lots of 10 or 20 pcs - as posted in our web site - FREE shipping - anywhere in the world.
Any other products in lots of 25, 30, 50 pcs - please read description under the picture - if SHIPPING is Included to your destination. In some cases it may be some extra charge.
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16. Q - Do you provide Dropshipping services?
A - We can drop ship your order according to MOQ - as per web site listing - 10 pcs/ 20pcs / 30pcs / 50 / etc ..
Drop ship for 1 PC applies ONLY for items from category " ICE Boutique " in our website. There are only approx 40 items at the present time but we addining new products almost daily.
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17. Q - Can I purchase your products at wholesale prices?
A - All products posted in our website catalogue are in WHOLESALE prices.
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18. Q - Will I have problems selling your products?
A - All products are Factory overruns - direct from the factories which produce the orders for the Brand Name Co.
However, as we state in our website (please read Terms & Conditions) we do not provide Trade Mark Papers. Only the Brand Name Co. distribution channels can provide these papers. So we strongly reccomend to buy direct from Brand Name Co. official distribution channels.
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19. Q - I would like a copy of your catalogue. Can you send one to me?
A - Our web site catalogue is the only catalogue available. Due to the fact we are an off-price, surplus trading company - there is NO PRINTED catalogue available.
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20.Q - Is it possible to mix products?
A - Products can be mixed only when it is indicated in the "Product Description".
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21. Q - How can I get a discount?
A - Volume discounts apply as follows:
Orders of $ 5,000.00 USD - discount 5% off .
Please Note: NO Credit Card or Pay Pal Payments are accepted for volume discounted orders. You may choose any other option of payment except Credit Card or Pay Pal.
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22. Q - What does "MOQ" mean?
A - "MOQ" stands for "Minimum Order Quantity". This is the lowest number of pieces allowed per product when placing an order.
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23.I use AOL, Hotmail or Yahoo...
Please add info@icecanadainc.com to your email safelist to prevent emails sent to you from being "bounced" back to us.
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24.Q - I am concerned about taxes, duties, VAT...
A - Products are shipped from the place of origin with the exception of products ending in code "JW", "WH" or "IB". Therefore, all customers (including Canadian customers) are responsible for ALL duties and taxes for their respective countries. The amount you pay for your order is only for the product and shipping as indicated by "Shipping Included" in the product description. You have NOT PAID FOR DUTIES & TAXES FOR YOUR RESPECTIVE COUNTRY. Canadian customers please be aware of the above conditions.
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25.Q - Where do I get a copy of my invoice?
A - You can obtain a copy of your invoice by logging into your account on our website. Invoices can be printed directly from your account.
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