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1. Q - DO YOU PROVIDE DROPSHIPPING SERVICES?
A - www.IceCanadaInc.com does NOT provide dropship service for "ONE" piece. However, we can ship to your customers on your behalf wholesale according to MOQ - as per website listing - 10 pcs / 20 pcs / etc...
However, if you pay with PayPal or Credit Card, for security reasons we can only ship to the address of the registered card owner. If you still want us to ship anywhere in the world (especially when you want to take advantage of products with FREE SHIPPING worldwide) we can do so providing you pay for the order either via Wire Transfer or Western Union.
For anyone who is interested in DROPSHIPPING (one piece at a time) please visit our "samples" website www.DesignersDirectforYou.com. From here we can dropship any product to anyone according to the price posted.
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2. Q - Do you sell _________?
A - All products available at the present time - are posted in our web site catalogue in details such as : wholesale prices, minimum order requirements per product and shipping details .
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3. Q - Will you be getting ___________?
A - We are receiving new "stock lots" regularly and we update our website at least once or twice a week. Please check "New Arrivals" at all times.
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4. Q - Are your products authentic?
A - We buy from the most reputable suppliers: factory overrun / surplus / off-price merchandise and not direct from the Distribution Channels of any Brand name Co. whose products are posted in our web site catalogue. Therefore we can not provide " Trade Mark Authorized Paperwork".
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5. Q - Can I place an order for pick up?
A - Sorry, NO PICK- UP is available.
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6. Q - Can you ship to a P.O. Box?
A - No. A signature is required upon delivery.
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7. Q - Can I return the products for a refund?
A - We do not refund money for any reasons and we do not accept returns.
All products are " Off-Price/ Surplus/ Overruns Merchandise". Once the product is sold ALL SALES ARE FINAL!!!!
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8. Q - Where do I get a copy of my invoice?
A - You can obtain a copy of your invoice by logging into your account on our website. Invoices can be printed directly from your account.
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9. Q - Do you have a showroom?
A - No. www.icecanadainc.com is an online wholesale apparel company with storage facilities in different countries, but not open to vendors or public.
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10. Q - How do I get my tracking information?
A - All information available at the present time is posted in your account where you can track your package.
1 - Please log in to your account.
2 - Click on review / track your orders.
3 - Please write down courier company (...... ) and tracking #_____
4 - Click on TRACK YOUR PACKAGE ( blue letters ) - just under
Order Status: Shipped
It will take you to new page with all shipping companies.
Find courier company (...... )
5 - Click on (...... ) web site address. It will take you to courier company web site.
6 - On (...... ) web site: enter data - your country and tracking #.
IT WILL SHOW YOU STATUS OF YOUR ORDER. ( package arrived to departure destination).
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11. Q - I have a complaint. What can I do about it?
A - Please send us an email with your order #, the product code # as per your order along with detailed pictures of the product you have received and are unsatisfied with.
B - Also, please include a detailed explanation of your complaint for us to investigate accordingly.
After we receive:
A - detailed pictures of the product
B - detailed email with your complaint
We will investigate your complaint and respond to you accordingly.
Do remember that without a detailed information and a picture, it is impossible for us to investigate on your behalf and hopefully resolve your complaint.
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12. Q - Can I request specific sizes and colors?
A - All lots of 10 pcs / 25 pcs / etc - are assorted in colors and sizes according to availability at the time of your order and according to information posted in our web site under description of product.
You can request as follows:
Please write your request in the box of "comments" once you completed your order.
A - I would like Larger sizes
B - I would like Smaller sizes
C - More of this Color etc
and we will try to accommodate you as much as possible.
But with no guarantees due to the fact that quantities are limited and demands are extremely high worlwide.
Sorry - WE DO NOT ACCEPT ORDERS OF SPECIFIC SIZE OR SPECIFIC COLOR for any product.
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13. Q - Do you ship to ____________?
A - All products with product code # ending with letters ...-DD, dd or kk in lots of 10 or 20 pcs - as posted in our web site - FREE SHIPPING - anywhere in the world is provided to you.
Any other products in lots of 25, 30, 50 pcs - please read description under the picture - if SHIPPING is Included to your destination. In some cases it may be some extra charge.
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14. Q - I would like a copy of your catalogue, can one be sent to me?
A - No. Our web site catalogue is the only catalogue available. Due to the fact we are an off-price, surplus trading company - there is NO PRINTED catalogue available.
Products arrive almost daily and are sold sometimes right away. It is impossible to print a catalogue.
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15. Q - Do I need business# or license to place an order?
A - You do not need to have a business # / business name or license to order from us. You can order on your name , delivered to your home address.
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16. Q - Can I purchase your products at wholesale prices?
We are strictly "Wholesale".
A - All products posted in our website catalogue are in WHOLESALE prices with shipping included to your door: Please read the product page of the product you wish to order to make sure that FREE SHIPPING to your door is included in the price according to the shipping description.
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17. Q - Is it possible to mix products?
A - Products can be mixed only when it is indicated in the "Product Description".
Therefore, please read carefully to avoid any misunderstandings and make sure in the "Comment" box you indicate clearly the product code# where the choice is available.
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18.Q - I use AOL, Hotmail or Yahoo...
Please add info@icecanadainc.com to your email safe list to prevent emails sent to you from being "bounced" back to us. So you can be notified accordingly when we need to get in contact with you regarding details for your order (this is extremely important).
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19. Q - I am concerned about taxes, duties, VAT...
A - Products are shipped from the place of origin with the exception of products with product code # ending in "JW" or "WH". Therefore, all customers (including Canadian customers) are responsible for ALL duties and taxes for their respective countries. The amount you pay for your order is only for the product and shipping as indicated by "Shipping Included" in the product description. You have NOT PAID FOR DUTIES & TAXES OF YOUR RESPECTIVE COUNTRY. Canadian customers please be aware of the above conditions.
You the customer are 100% responsible for all the duties and taxes of your respective country.
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20.Q - If I need any additional help what do I do?
A - Feel free to contact us either via email sales@icecanadainc.com or call us Monday to Thursday between 9am-5pm EST and Friday between 9am to noon at 416-989-2343.
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21. Q - How can I get a DISCOUNT ?
A - Volume discounts apply as follows:
* On orders of $1,000.00 USD and up - your account will be credited 5% of a total value of your order ( for Canadian customers before GST ) - which you can use in your next order placed with ICE Canada Inc. within 90 days of the date of your original order.
* On orders of $3,000.00 and up your account will be credited 10% of a total value of your order ( for Canadian customers before GST ) - which you can use in your next order placed with ICE Canada Inc. within 90 days of the date of your original order.
NOTE: - Please notify us via e-mail when you want to use your credit, so we can adjust the amount of your new order accordingly before you pay.
* In case you qualify for volume discount and you want to use it in your CURRENT ORDER -
Please Note: you can use your volume discount in your CURRENT ORDER providing that you pay by Wire Transfer ONLY. NO Credit Card or Pay Pal Payments are accepted when you want to use your volume discount in your CURRENT ORDER.
Please make sure you let us know of your intentions via e-mail so we can adjust the amount of your order accordingly and advise you Bank Account information - for you to complete your payment and benefit of your volume discount immediately
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22.Q - Can I CANCEL my order?
A - NO.
As per our Terms and Conditions - There is absolutely NO CANCELLATION for order(s) that were already placed and paid for - regardless if tracking number was already advised or not.
Once the order is placed and paid for - merchandises are automatically taken out of our inventory and considered Sold Out to the customer.
On top of that - after order placed and paid for, our system automatically process products of the order to different warehouses of www.icecanadainc.com world-wide for shipping to customer's destination as per order instruction.
Therefore we are sorry, but we CAN NOT CANCEL the order(s) or STOP shipment(s) already in progress.
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23. Q - How long will it take to ship my order?
A - We ship within a week or less. Once your order has shipped we will notify you of the name of the courier service provider and tracking # of your order. Please Note: Products with product code ending in "JW", "AS ", "KN", "CV" can take up to 15 business days to ship. However please check Product Page where in description you will find ESTIMATED time of delivery.
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24. Q - Can I order some samples before I place an order?
A - Please go to CATEGORIES and CLICK on SAMPLE PACKAGES or you will find sample packagesin most of BRANDS.
For one ( 1 ) oiece ONLY samples - please check our sister website www.designersdirectforyou.com as you may find samples of the product you wish to order.
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25. Q - Will I have problems selling your products?
A - All products are Factory Overruns of original orders.
However, as we state in our website (please read Terms & Conditions) we do not provide Trade Mark Papers. Only the Brand Name Co. distribution channels can provide these papers. So we strongly reccomend to buy direct from Brand Name Co. official distribution channels and by doing so you can be 100% sure of quality / authenticity of any product PLUS you will get their license to sell their products in your establishment.
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26. Q - What does MOQ means ?
A - "MOQ" stands for "Minimum Order Quantity". This is the lowest number of pieces / per product that you must order. However that DOES NOT mean what we have available in stock. This is the VERY MINIMUM you must order, but you always can order more than one package - in multiples of MOQ. For example if MOQ is 10 pcs per product - you can order 10 pcs or 20 pcs or 30 pcs ..... 200 pcs.
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